Service overview

Support & System Development

Ensuring stability, support, and evolution of application systems in production.

An IT system after deployment needs constant attention: monitoring, updates, incident response, adaptation to new requirements. Without this, the system degrades.

We provide comprehensive application IT system support with guaranteed service levels (SLA), monitoring, and proactive development.

What we deliver

01

SLA Support

Guaranteed service levels with defined response times.

02

24/7 Monitoring

Continuous system and infrastructure health monitoring.

03

Incident Management

Rapid response, diagnostics, and problem resolution.

04

Updates & Patches

Regular system updates without disrupting operations.

05

Feature Development

Implementing new capabilities per business requests.

06

Backup & DR

Backup and disaster recovery planning and execution.

Tools & standards

ITIL SLA Monitoring Zabbix Backup Disaster Recovery Incident Management Runbooks

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